About ResolveAnchor and ODR
ResolveAnchor is an Online Dispute Resolution (ODR) platform where parties can resolve disputes through arbitration, mediation, conciliation and negotiation entirely online, from filing a case to receiving a binding outcome.
Less time, lower cost, no travel, a clear online record and privacy.
It is private, online and usually quicker. The decision comes from a neutral the parties choose or agree, and it can be challenged only on limited grounds.
ODR means using technology to actually help resolve a dispute, not just to schedule or store papers: video hearings, electronic documents and secure online case rooms. Yes, it is legally recognised. Under the Arbitration and Conciliation Act, 1996, parties can agree their own procedure and can agree to arbitrate through electronic communication. The Mediation Act, 2023 recognises online mediation. Electronic records and signatures are valid under the Information Technology Act, 2000.
Individuals, businesses and organisations that are adults and competent to contract.
Court cases can take years, mostly because of backlogs and procedure rather than the difficulty of the case. ResolveAnchor handles the same kinds of disputes online, without travel or physical paperwork, and the outcomes are enforceable in the way described under the process you choose.
ResolveAnchor administers the process. It does not decide outcomes. Decisions are made by the appointed arbitrator, or reached by the parties themselves with the help of a mediator or conciliator.
No. You can file a case and take part yourself. You may also be represented by a lawyer or an authorised representative at any stage if you wish.
The contract or agreement, invoices, relevant messages, proof of identity, and an authority letter if you act for a company.
Yes. Parties may appear themselves or through an advocate or authorised representative at any stage.
No. ResolveAnchor is a neutral platform and does not give legal advice or represent any party. The arbitrator, mediator or conciliator is independent and cannot advise either side. If you need advice, please speak to a lawyer of your choice.
For questions about using the platform, write to support@resolveanchor.com or use the Business Inquiry form. We are available Monday to Saturday, 10:30:00 AM to 5:30 PM, and reply within 2 working days. [Phone number TBC]. For complaints, please see the Grievance Redressal page.
The law and the outcome
It depends on the process you choose.
Arbitration: the Arbitration and Conciliation Act, 1996.
Mediation: the Mediation Act, 2023.
Conciliation: Part III of the Arbitration and Conciliation Act, 1996.
Negotiation: a settlement signed by both parties is a contract under the Indian Contract Act, 1872.
Your data is handled under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Under the Arbitration and Conciliation Act, 1996, an arbitral award is final and binding, and is enforced in the same way as a court decree. Under the Mediation Act, 2023, a mediated settlement agreement has the same force once it is signed and authenticated, and it can be challenged only on narrow grounds such as fraud. A negotiated settlement is a binding contract between the parties.
Yes, but only on limited grounds, by applying to the court under Section 34 of the Arbitration and Conciliation Act, 1996. The grounds include:
- a party was under some incapacity
- the arbitration agreement is not valid
- a party did not get proper notice or could not present its case
- the award deals with matters beyond what was submitted to arbitration
- the tribunal or procedure did not follow the agreement or the Act
- the dispute could not be settled by arbitration under Indian law
- the award conflicts with the public policy of India
The application must be made within three months of receiving the award, extendable by up to 30 days if the court is satisfied there was good reason.
Starting a case
Add an ODR clause to the contract. It can say that disputes go first to negotiation or mediation on ResolveAnchor and, if not settled, to arbitration under our Rules. A sample clause you can copy is on our ODR Clause page. Please have your lawyer adapt it to your contract.
Yes, using the ODR clause. For volume or custom needs, send a Business Inquiry.
Read it, log in using the link, review the case, and reply before the date given. In arbitration, the case can go ahead even if you do not reply.
Register on the platform, submit the details of your dispute with your supporting documents, and pay the fee shown. Your case is then reviewed and a formal notice is sent to the other party.
Yes. Arbitration and mediation can go ahead without a clause, as long as both parties agree to it once the dispute has arisen.
During the process
All notices, case updates and documents are sent through the platform. A matching alert goes to each party’s registered email address and mobile number.
Only the parties, the appointed neutral and only authorised ResolveAnchor staff.
For arbitration, parties are free to agree how the arbitrator is appointed. If there is no agreement, each party picks one arbitrator and those two pick the third; if a party does not respond within 30 days, the High Court steps. For mediation, parties can choose a mediator together, or ResolveAnchor appoints one from its panel within 7 days. One party can never force an arbitrator on the other.
In arbitration, the case goes ahead and the arbitrator decides on the evidence available. In mediation and conciliation, both parties must be willing, so if the other side does not respond the process cannot continue and you keep your right to arbitrate or go to court.
Yes. Proceedings use secure methods: encrypted communication, secure video calls and verified digital signatures, all recognised for online dispute resolution. Everything said in mediation is confidential and recording of sessions is not allowed.
Time and cost
It depends on the process.
Arbitration: the award is due within 12 months of the pleadings being completed, and parties can agree to extend this by up to 6 months.
Mediation: the Mediation Act sets 180 days from the first appearance before the mediator, extendable by a further 180 days if the parties agree.
Negotiation: the time is set by the parties.
You see your fee upfront, before your case goes further. The fee depends on the process and, for arbitration, on the amount in dispute. The full schedule is on our Rules and Fees page. Fees are shared by the parties unless they agree otherwise or the arbitrator directs. If you hire a lawyer, their charges are your own
We use it only to run your case and the platform. You can ask to see, correct or erase it, as set out in the Privacy Policy.