Arbitration

Imagine you have a disagreement with someone, such as a business that has not paid you or someone owes you money, or breaks a contract or refuses to keep a promise, it is stressful. You try talking, it does not work. You could go to court, but that can take years. Arbitration is one way to shrink the timeline, instead of a judge, both sides explain their case to an arbitrator, an independent and qualified person who does not take anyone’s side. The arbitrator reads the documents, listens to both sides and gives a written, final decision called an award. Both sides must follow it, and if one side does not, the other can ask a court to enforce it. Arbitration is private, and in India it is governed by the Arbitration and Conciliation Act, 1996.

Now imagine all of this without travelling, waiting in court corridors or taking days off work, that is Online Dispute Resolution, or ODR: doing the whole process over the internet, from filing the case to attending the hearing by video. ResolveAnchor, an ODR platform built for exactly that. It brings arbitration online from start to finish, so you can file your case, follow its progress and receive your award from wherever you are, and get back to what matters.

How ResolveAnchor brings the Arbitration process online:-

File your claim:
Start by submitting your claim online. Tell us what the dispute is, what you are asking for and which arbitration agreement or clause you rely on, and attach your documents. There is no paperwork and no court visit.
Case review:
We then check that your claim is complete and that an arbitration agreement is on file, so your case starts on firm ground.
Fees:
Before the case goes any further, you see what it will cost, so you know the amount from the start.
Arbitrator appointed:
Next, a qualified arbitrator is appointed, following your arbitration agreement or the Platform’s Rules. The arbitrator is independent and does not take sides.
Admission hearing (claimant only):
The arbitrator meets you, the filing party, by video for a first hearing. They hear you on the claim, look at the basis of the arbitration agreement and decide whether the claim is admitted. The other side does not attend this hearing.
Notice and response:
Once the claim is admitted, the other party is formally notified through the Platform and given a set time to reply. They can file their defence, raise objections and make a counterclaim if they have one.
Evidence:
Both sides then upload their documents to the same case file: contracts, messages, receipts, anything relevant. The arbitrator and both parties can see everything, with a clear record of what was submitted and when.
Video hearing:
With the papers in place, the arbitrator fixes the hearing date, after considering when both sides are available. The hearing takes place entirely over video. You present your case, answer the arbitrator’s questions and make your arguments from wherever you are.
Final award and case closed:
After hearing both sides, the arbitrator gives a reasoned final award, delivered through the Platform. It is binding on both parties and enforceable under the Arbitration and Conciliation Act, 1996. The case is then closed.