Counseling
Disputes are rarely only about the law. They are about money, trust, relationships and time, and about not knowing what to do next. Perhaps a payment has stopped, a business partner has gone quiet, or a notice has arrived and you are unsure whether to reply, wait or talk. Counselling is a private, one-to-one conversation with a trained, neutral counsellor who helps you make sense of what has happened, work out what you really want and understand the routes open to you, from a simple conversation to negotiation, mediation, arbitration or court. The counsellor listens, does not take sides and does not decide anything. It is guidance, not a case, so nothing is filed unless you choose it. You leave with a clearer picture and the confidence to decide calmly.
Now imagine getting that clarity without hunting for an office, taking time off or waiting weeks for an appointment. That is ResolveAnchor can help you with that, over the internet. It brings counselling online, so you can describe your situation, share your documents safely, talk to a counsellor by video and leave with a clear idea of your next step, wherever you are.
How ResolveAnchor brings Counselling online:-
Tell us your concern:
Start by describing your situation online in a few lines: what has happened, who is involved and what worries you most. You can also tell us if a notice, agreement or other document is involved. There are no forms to print and no office to visit.
Quick check:
We then make sure counselling is the right service for you and that there is no conflict of interest, such as us already acting in the same dispute for the other side, so your session starts on the right footing.
Fees:
Before your session is confirmed, you see the fee, so you know the cost from the start. [Fee to be confirmed]
Counsellor assigned:
Next, a trained counsellor with experience in resolving disputes is assigned to you. They are independent of the other party and keep what you say confidential. [Confirm who the counsellors are: advocates, mediators, other professionals]
Share your documents (optional):
Before the session, you can upload contracts, notices, messages or other papers to a private folder, so the counsellor can read them first and use your time well. Only the counsellor can see them.
Video session:
The session takes place over video at a time that suits you, so you can speak freely from wherever you are. The counsellor listens, asks questions and helps you see your situation more clearly: what matters most to you, what your options are and what each involves in practice. If you need formal legal advice, they will tell you so and suggest you speak to a lawyer of your choice. [Session length to be confirmed]
Written summary:
Afterwards, you receive a short note on the platform with the main points and suggested next steps, so you do not have to rely on memory. [Confirm that this is offered]
Choose your next step:
The decision is always yours. You may settle it by talking, use negotiation, mediation, conciliation or arbitration on ResolveAnchor, or take a different route, such as court or a lawyer of your choice. We may tell you about our services, but you are never required to use them.
Follow-up and close:
If you have more questions, you can book a follow-up session. [Confirm how this works.] Otherwise, your counselling is closed and your information is handled under our Privacy Policy.